Cancellation Policy

1. Order Cancellation Before Dispatch

You may cancel your order before it has been dispatched by contacting our customer service team via email at info@wooltonws.com

  • Cancellations requested before dispatch will be processed with no additional charges.

  • A full refund will be issued using the original method of payment.

If your order has already been dispatched:

  • You may still cancel your order under our returns policy by refusing the delivery or returning the unopened package.

  • Return shipping costs may apply unless the product is defective or incorrect.

Please note that customised, cut-to-measure, or made-to-order fabrics are not eligible for cancellation once production has started, unless the item is defective.

To cancel your order, please email us with the following details:

  • Full Name

  • Order Number

  • Reason for Cancellation (optional but helpful)

Our team will confirm your cancellation via email within 1–2 business days.

We reserve the right to refuse cancellation requests in cases of abuse, repeated returns, or suspected fraudulent activity.

For urgent matters or special cases, feel free to reach out to our support team:
📧 info@wooltonws.com
📞 +07826497576

Shopping Cart
Scroll to Top